In addition to allowing you to route calls based on presence, one of the major unified communications advantages is that these systems integrate with many of the popular CRM applications you’re already using. Not only does this help remove communication bottlenecks, but it also dramatically improves your ability to serve your customers – which may very well be the most important advantage of all.

Having said that, embracing unified communications is a major shift from the traditional way things are done across your business – meaning that there needs to be a cultural shift that takes place right along with it. Getting to this point won’t necessarily be difficult, but it does require you to keep a few key things in mind.

1. The “All Hands On Deck” Approach

The most important thing to understand about the cultural shift that will take place as you execute your unified communications strategy is that you’ll need to proactively work to get everyone in your organization on board. Help people at every level understand why this level of organizational change is necessary, and how their jobs will be easier after this transition.

For example, show them unified communications examples that highlight the things they’ll be able to do that they can’t do right now, and illustrate the advantages that this technology brings to their workday.

2. Success Depends on User Acceptance

Along the same lines, you’ll also have to work with your unified communications partner to make sure that any solution you end up with is actually beneficial in practical, “real world” scenarios that your employees are likely to face.

In other words, unified communications technology should allow people to immediately work “smarter, not harder.” It shouldn’t be a lateral move, and it shouldn’t be so cumbersome to use that it actually makes people’s lives more difficult.

Tailor your solution to the way your employees like to work – don’t force them to change to make up for the limitations of the technology.

3. Department Champions

You’ll also want to make sure that department leaders are doing their part to get the people working underneath them excited for the advantages unified communications brings with it. They should work together to develop messaging and other collateral that outlines the benefits that your new UC system has to offer. 

4.  The Importance of Training and Measuring

Finally, you need to make sure that employees are adequately trained on the new solution so that they can get the most out of it as soon after deployment as possible. Not only will this help you achieve a return on investment far faster, but it will go a long way towards increasing buy-in as well. As you do this, take note of any objections that are raised and take meaningful steps to address them. Continue to measure your adoption rate to make sure you’re always headed in the right direction moving forward.

Key Takeaways

• Getting the buy-in of the entire company is critical to the success of your unified communications strategy.
• Never forget that the success of your initiative will depend on user acceptance.
• Make sure that department leaders are prepared to communicate the major benefits of your new solution.
• Offer training to help people get the most out of your new unified communications system and measure user adoption moving forward.

So if you’d like to find out more information about the major steps you need to take when implementing a unified communications-focused cultural shift in your organization, or if you have any additional questions you’d like to discuss with someone in a bit more detail, please don’t delay – contact Voicecom Plus today.

The post 4 Crucial Steps to Take When Implementing a UC Cultural Shift appeared first on Voicecom Plus.

1. Productivity

Unified Communication is ideal for work from home situations because it nurtures productivity.

• Remote workers have access to high-quality, cloud-based communication solutions.
• Communication is simplified and streamlined.
• Workers can quickly and easily connect with customers.

By supporting the greater productivity of your staff, you’re ensuring that you’ll have a competitive advantage in your industry. Your customers will love you for it.

2. Real-Time Efficiency

Instead of waiting for a reply via email or experiencing lag with other communication channels, unified communication supports real-time response.

• Remote workers can immediately respond to inquiries.
• Workers address urgent issues more efficiently.
• Unified Communication for remote workers supports better customer service.

Instead of waiting for the delay and frustration of legacy phone systems, Unified Communication is more efficient and effective. With Voicecom, you can better demonstrate the value of your services and support.

3. Workplace Collaboration

A remote situation does not mean an end to effective workplace collaboration, but it does require a re-imagination of former methods. That’s where Unified Communications come in.

• Remote workers can immediately discuss workplace concerns.
• Unified Communication puts remote workers in the same room (virtually) to easily discuss projects, compare notes, connect with customers, and work as a team.
• With instant messaging and virtual meetings, workers communicate and collaborate on documentation and workflow.

Management is better able to support collaborative features. Unified Communication lowers barriers for effective workflow, so remote workers can incubate ideas and solve problems.

4. Seamless Integration

Unified Communication brings the power of technology under one umbrella. It seamlessly integrates all your applications into one system.

• Remote workers can access your Customer Relationship Management (CRM) software along with other essential solutions.
• Workers communicate more effectively with customers and are better able to deliver services and support promptly.
• Management can better support the needs and requirements of both remote workers and customers.

This level of seamless integration is even more important now. There’s no time to waste. Remote workers must have immediate access to all the tools available via Unified Communications.

5. Reliable Consistency

Now, in the age of remote workers, there are innumerable solutions that claim to offer the support your business needs. But Unified Communications offers something that most companies just do not.

• Unified Communications are more dependable than legacy phone systems.
• Remote workers just can’t rely on antiquated communication systems to be productive and effective.
• Modern communication ensures better methods for workplace communication without downtime.

It’s a more comprehensive approach, which ensures continuity and cohesive team-based communication while supporting better communication with customers.

How Voicecom Supports Unified Communications

At Voicecom Plus, we help you manage your remote communication situations. We offer the technical know-how, knowledgeable consulting, and dedicated support you need. Voicecom offers the right mix of solutions to support remote workers. We guarantee cloud-based communication services that are reliable and consistent, 24/7.

• Voicecom supports productivity with high-quality, cloud-based communication solutions.
• Voicecom allows for real-time efficiency to avoid delay and ensure an expedited response.
• Voicecom supports better workplace collaboration to lower barriers for effective workflow.
• Voicecom allows for seamless integration to better support remote workers and customers.

The power and benefits of Unified Communications speak for themselves. Voicecom is here to answer your questions, walk you through the process, and make sure you understand how Unified Communications will meet your needs.

Call VoiceCom Plus, Inc. At 201-512-3900 to Schedule Your Free Consultation Today!

The post 5 Ways Unified Communications Supports Remote Workers appeared first on Voicecom Plus.

In a recent survey, nearly 80% of employees said they didn’t want to return to their offices full time. A staggering 95% of respondents expressed their interest in hybrid work arrangements.

But what does it take to build a hybrid work model? And what’s the best way to stay in touch with your staff to make sure everything goes as planned? Let’s find out.

Implement a Hybrid Work Policy

Hybrid work models include a combination of onsite and remote work. Employers may offer flexible work schedules and telecommuting options, such as the possibility to work part-time at home and part-time in the office. Some also collaborate with freelancers, marketing agencies, and other third parties.

All in all, there’s no one-size-fits-all approach to hybrid work. It’s up to you to establish the rules and draft a policy that aligns with your company’s mission and business goals.

A hybrid work policy should state who is responsible for what. It must also define the day-to-day duties of hybrid employees, in-office employees, and remote staff. Be clear about the standard working hours and other aspects, such as the number of days hybrid employees will be expected to work on-site.

Draft a Communication Plan

Effective communication is the key to a productive hybrid work environment. Nearly 70% of organizations have failed to clearly communicate their vision for post-pandemic work. This led to anxiety and diminished performance among employees.

Determine how you plan to do things after implementing a hybrid work model. Be prepared to integrate digital communications into your operations and then seek ways to make this transition easier. Consider using the tools you already have in place before switching to more advanced systems.

Look for communication apps and services that don’t require extensive training.

For example, Voicecom offers the NEC office phone system and other easy-to-implement solutions that facilitate hybrid communications. This enables organizations to seamlessly transition to a hybrid work model while keeping the costs low.

Explore New Communication Strategies

Hybrid work models are meant to offer more flexibility than a traditional work environment. As an employer, you can’t expect your staff to be available around the clock. Some people prefer to work late in the evening, while others are early risers.

Given these aspects, it makes sense to use a mix of synchronous and asynchronous communication.

Slack, phone calls, and instant messaging are all examples of synchronous communication channels. These tools enable real-time collaboration, making them ideal for brainstorming sessions, complex project planning, or emergencies.

Asynchronous communication, on the other hand, doesn’t take place in real-time. Think of email, team chat apps, fax, or shared files. This mode of communication is best suited for routine tasks. 

Create a Hybrid Work Model That Works for Your Team

As you can see, there’s more than one way to implement a hybrid work model. The importance of communication cannot be overstated. Think about your employees’ needs and wants, what tools they are familiar with, and what you expect of them.

So, are you ready to take this step? At Voicecom Plus, we offer work-from-home solutions for every industry. Contact our team to discuss your needs and see how we can help!

The post Building an Effective Hybrid Communications Method appeared first on Voicecom Plus.

Cloud telephony is a type of UCaaS with voice communication services via a 3rd-party host, so you may not need an enterprise system. If you are looking for high-quality customers via phone, email, chat, social media service, online reviews and ratings, reliability, features, scalability, and security UCaaS is the way to go. 

How does UCaaS work?

Unified communications as a service allows you to streamline your communication systems while providing chat, real-time video conferencing, SMS, and contact center capabilities. Your UCaaS providers offer backend configuration, security, and telephony functions. It also supports collaboration for simultaneous editing, shared calendars, to-do lists, file storage, and more.

As a cloud-based solution, UCaaS streamlines external and internal communication strategies, so SMS, real-time videoconferencing, and the contact center capabilities are all in real-time. Thus, it can support all kinds of communication as well as solve problems faster, with reduced costs.

UCaaS vs. VOIP

UCaaS also uses voice as one of its components, but it is more robust, with other channels. The most obvious comparison is that VoIP is a voice service provider for outbound and inbound calls, while UCaaS features a multi-channel platform, which includes video conferencing, texting, screen sharing, and chatting. VoIP costs less than UCaaS, which is a factor in its popularity.

VoIP is demanding on your network, so there is latency, packet loss, and network jitter. Voice becomes a new kind of data, which makes everything more complicated. Compared with VoIP, UCaaS offers better oversight for face-to-face video calls, shared screens, one-to-many video conferences, etc. While the UCaaS may seem complex, it’s designed to be integrated and simple.

Unified Communications & Conferencing

UCaaS makes better connections to increase your performance and improve your user experience. As a conceptual framework, it integrates video calling and conferencing, instant messaging (IM), email, telephony, etc. With the increased integration options, we also offer high-grade encryption for cutting-edge security, customizable user interfaces, and better consolidation solutions.

This combination is even more important now, with remote work. UCaaS better supports group project management and deep collaboration in a way that delivers optimal communications solutions for everything from casual interactions to time-sensitive situations. That flexibility and scalability are particularly important with video meetings and other dynamic digital screen-sharing scenarios.

Key Takeaways

UCaaS offers advanced solutions that are flexible enough to keep pace with changes. Our solutions at Voicecom support productivity, agility, and growth to ensure your competitive advantage in your industry. Since UCaaS is not a one-size-fits-all solution, we work with you to determine which features will work best for your business.

UCaaS transforms the way you operate, allowing you to immediately realize the benefits. We deliver the UCaaS you need, with robust call recording, hassle-free conferencing, reliable service, and much more. See why 100,000 businesses hire us for business communications both now and in the future. Here’s why Voicecom is the best solution:

• Voicecom allows you to effectively work no matter where you are, in the office or remote.
• UCaaS streamlines your communication systems.
• VoIP is a voice service provider for outbound and inbound calls, while UCaaS features a multi-channel platform.

Call Voicecom Plus, Inc. 201-512-3900 to Schedule Your Free Consultation Today!

The post What is UCaaS? appeared first on Voicecom Plus.

What is Unified Communications?

Unified communications is a popular trend towards managing your companies’ communications all under one umbrella – for example, instant messaging, video conferencing, collaboration tools, mobile devices, live chat, phone systems and more. Rather than purchasing various services from an array of companies, investing in a unified communications system is one of the best ways to upgrade the functionality of your company’s communications.

Benefits of Unified Communications as a Service

If you are interested in investing in a unified communications system, some of the benefits are:

• Boosts Collaboration: One of the top benefits of unified communications is that it helps to boost collaborations. This is because these symptoms help by eliminating challenges related to locating your staff and employees. These are often some of the most challenging aspects of managing any given workforce.
• Integrates with Popular CRM Applications: Another benefit of investing in unified communication development trends in 2021 is that they can be easily integrated with popular CRM applications. Therefore, if you are concerned about customer relationships management, this may be an excellent way to address this issue.
• Improves Customer Service: In keeping with that notion, this is also a way to improve customer service overall. With a more efficient communications system, you will be able to serve your customers quicker and easier. This is ideal since many customers have become annoyed with automated systems, which can often take much longer for customers to get the proper response. This system allows businesses to make their communications more efficient while shortening the time it takes to get a response.
• Removes Communication Bottlenecks: Lastly, communication bottlenecks can stop your entire communications system in its tracks. Luckily, investing in unified communications is a way to eliminate these harmful bottlenecks. Rather than dealing with these matters sporadically, investing in a unified system will reduce or eliminate this issue altogether.

Key Takeaways:

• If you are searching for ways to upgrade your businesses’ communication system, unified communications is the way to go.
• Unified communications systems can help improve customer service, remove communication bottlenecks, and more.
• Unified communications systems can also help boost collaboration and integrate with CRM applications.

Looking for a High-Quality Unified Communications System?

Overall, if you are seeking high-quality UCaaS providers, we’re here to help! The Voicecom Plus team goes above and beyond to make sure every client is totally satisfied. Rather than relying on subpar companies within the unified communications and collaboration market, working with us here at Voicecom Plus is one of your top options. No matter which size package you need, we can provide you with a personalized package that is capable of meeting your needs. Ready to invest in unified communications? Contact us today for a quote and more information.

The post Unified Communication Trends in 2021 appeared first on Voicecom Plus.