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Companies transition to cloud-based communications for all sorts of reasons. When you transition your business communications to the cloud, it will save you time, money, and resources. However, it’s not a task you should personally take on, as transitioning to the cloud takes time and consideration from experts. Here are six things you should consider as you transition to the cloud:
1. Plan for Downtime
Your cloud transition plan must incorporate transition time for taking your phone system offline and performing the upgrade. Your cloud migration strategy should also consider the possibility that the equipment will fail and/or the system reboot is not immediately successful.
2. Implement Training
When you transition from server to cloud, you must implement training and support services to get your team up and running with the new system as quickly as possible. You should expect additional training and support requirements as you put new upgrades and features into place.
3. Prepare for Upgrades
Your cloud migration strategy will take into consideration your immediate and future upgrades. New features and upgrades should be included as part of the package for your new phone system, but you will still need to be aware of what changes are planned. Be prepared for disruptions and unknown variables that could put your business on hold. You must be ready to make adjustments.
4. Connect from Anywhere
Your new cloud-based connection factors in and supports remote work for you and your staff. Your hosted contact center brings down your costs by 33%. While you can connect from anywhere, you also must consider your backup plan. How will you prepare for and mitigate the possibility of a catastrophic failure or disaster?
5. Consider the Costs for Upgrades
Your cloud migration strategy should end up costing less than a more traditional phone system since the contact center costs 33% less and technical support is included. You should consider all the costs associated with your transition as well as any dependencies. Even when you know that change is inevitable, it’s still important to take the time to explore every option.
6. Support Better Performance
Your primary focus is on delivering customer support, so you can empower your employees via your new phone system. It helps them perform better both now and in the future. But it also ensures that your customers get the support they need.
What’s the Next Step for Effective Unified Communications?
At Voicecom Plus, we help you make all the considerations for transitioning to the cloud. With our background and experience, we offer dedicated support, technical know-how, and even consulting to help you transition to the cloud as efficiently as possible.
- Your cloud transition plan must incorporate transition time.
- Implement training and support services to get your team up and running.
- Take into consideration your immediate and future upgrades.
- Your new communications system supports remote work.
- Carefully consider all the costs.
- Your primary focus is on delivering customer support.
Call and set up a free consultation—find out what you should consider as you transition to the cloud-based phone system. We’ll make recommendations about what you should consider, offer training services, and facilitate premium support services.