Having a reliable and high-quality phone system is one of the most vital components of maintaining a well-functioning and organized healthcare facility. With the added measures that have to be taken to avoid the spread of contagious viruses, such as COVID-19, and the widespread uncertainty that shrouds this novel illness, medical practices all over the world have been left scrambling to find the best resources and solutions to help them face this so-called “new normal” head-on. However, many institutions do not fully consider the importance of having a great quality phone system until it’s too late.
Why You Need a Reliable Communication System in Healthcare
Rather than waiting until an organization experiences a serious disruption in communication to assess the quality level of the practice, healthcare organizations should be aware that their phone systems play a major role in the following:
Better Patient Communication
Using one of Voicecom Plus phone systems will allow for better patient communication given the advanced features of document sharing, SMS, collaboration, and voice call. There is now a wide array of ways to communicate with your patients, such as applications, medical portals, email, etc., and having a phone system that can do it all is the best method.
A reliable communication line allows you to ensure your patient fully understands things such as care instructions, pre-op instructions, what to bring to their appointments, and how to take certain medications. It also allows them the chance to respond in real-time and ask any questions they may have. Additionally, certain medical information cannot be sent over other less secure methods of communication. A phone system is one of the top ways to contact patients directly and be confident that everyone is on the same page.
Saves Time
Another major benefit of using a modern phone system in healthcare is that they are efficient. Text messaging, portals, and applications can all be done on one phone system. Also, having this direct line of communication allows medical workers to give patients real-time information.
Premium Paging Systems
Another very important feature of a high-quality phone system in the healthcare realm is that it can provide institutions with premium paging systems. This is one of the most important systems in many healthcare facilities as it allows employees to easily and instantly alert the entire organization that help or assistance is needed, as well as who needs to assist. This life-saving feature is heavily relied upon in healthcare settings as this realm is unpredictable and often requires workers to reach out for assistance at a moment’s notice. Voicecom Plus has a special paging design specialist that will work directly with you to ensure your requirements and expectations are met.
Unification Across Locations
As the healthcare realm continues to move forward, various formerly independent practices are becoming more connected and collaborative. Having a cutting-edge unified communication system such as Voicecom’s NEC SV9100 allows you to connect a variety of practices under one general number. Additionally, they can include devices such as Wi-Fi handsets, which can allow patients and other medical staff to reach out to doctors and nurses, no matter where they are on the premises all in one phone system.
Avoid Service Interruptions
Many people do not consider the potential of communication interruptions until it becomes an issue. Just as all healthcare organizations are required to have power generators to help sustain them in the event of a power outage, they must also be able to maintain communication no matter what type of emergency occurs. While widespread disruptions in communication are not the norm, they are still possible — and you want to be prepared for any possible outage.
Key Takeaways:
- Maintaining reliable communication is a vital component of communicating with staff and patients quickly and efficiently.
- Keeping a phone system can help healthcare institutions save lives.
- Phone systems include advanced features such as SMS, document sharing, and collaboration. anNo matter what types of communication you may invest in for your practice, maintaining a phone system is vital to ensuring that your practice remains as productive and efficient as possible. To learn more about the right phone system for your healthcare facility, give Voicecom Plus a call at 201-512-3900 or contact online today.
