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Over eighty percent of consumers try to get immediate responses to marketing or sales questions they might have. For this reason, you will want to have a high-quality phone system so your representatives can respond to customers as fast as they can. On top of this, there might be many more reasons your current system is falling behind.
This article will help you understand why a new system will help you, and why your current, older phone system might need upgrading.
9 Reasons Your Current Phone System is Putting Your Success on Hold
1. Cost Saving
In more traditional systems, you end up paying for the phones, calls, and video conferencing on an individual basis. With Voicecom Plus you pay one combined bill, meaning you do not get nickel and dimed through every interaction.
2. Happier Customers
As the first port of call for many customers, you will want to make sure that your phone system is the highest-quality point of interaction.
This is especially notable when knowing that such a thing can have a real, tangible effect. Nearly ninety percent of customers will change the business they work with after a bad customer service experience.
3. Reliability
You need a reliable phone system that will not cause dropouts from calls and chats. It also needs high-quality audio and video so that you have a professional level of quality for every part of your business.
4. Security and Adherence
You need to have a high level of security for your phone system. This is especially important when you allow your employees to have company mobile applications or mobile devices. A good cloud service provider can ensure it follows regulations, such as HIPAA.
5. Mobilization
If you are still using an old phone system, sending your employees out into the field, or allowing for remote work may be hard. However, by updating your phone systems, you can ensure that your employees can communicate no matter where they are.
6. Scalability
A modern phone system can scale from only a few phones to a sweeping communications system with ease. With one click, you should be able to upgrade or downgrade your coverage. An old, slow phone system cannot do that.
7. Agility
Need a phone system for a new office in a month, week, or day? A high-quality system can be set up very easily whereas an old phone system could take weeks to set up.
8. Up-to-Date
It is important to ensure that you are using the latest technology. You can do this by having communications as a service – UCaaS.
9. Streamlining
A simpler system means that your employees will have less trouble navigating a detailed comms network. A cloud platform lets people collaborate by allowing data and files to transfer throughout its systems, streamlining your workflow.
How to Upgrade Your Phone System
You should now have a much better idea about the problems you might face with an older phone system. If you want to learn more about how to upgrade your telephone system simply call us at Voicecom Plus! Our specialists are here to help you and get you the answers you need. Call us today!