Here, we’re going to talk about some of the differences between on-premises vs. cloud phone systems. Read on to learn why you should invest in the cloud.

On-Premises vs. Cloud Solutions: The Basics

On-premise phone systems are stored in the same physical location as you. 

Whereas, cloud-based systems reside in the cloud. You use your internet connection to access them, and they require no on-premise hardware or software besides the telephones that connect to the system.

Costs

With the lack of hardware and software costs with cloud-based systems, you only pay for what you need and use. Whereas, on-premise solutions require cabling, hardware, electricity, and closet space. This makes them up to 40% more costly than cloud alternatives!

Cloud systems also include features and upgrades within their cost, and you can access them in multiple locations, as long as you’re in a place that connects to the cloud.

On-premise phone users would need to pay for all upgrades out of pocket, which greatly increases the cost over time. Additionally, with on-premise phones, you have to buy multiple phone systems to have them available for use in multiple locations.

Scalability

On-premise phones are difficult to scale. You would need to thoroughly plan the installation of phone lines with detailed and accurate forecasting, which could take weeks or even months in some cases.

Cloud-based systems, on the other hand, are designed to grow with you. This makes them extremely scalable giving you access to whatever you need when you need it. You can also add or delete phone lines immediately! 

Maintenance and Upgrading Features

Maintaining an on-premise system requires an IT specialist that would need to come on location to make updates. Cloud systems require no maintenance besides the physical phones themselves. They also have immediate upgrade implementation!

Mobility

91% of American employees hope to work remotely, which makes mobility increasingly important. Cloud phone system capabilities allow this in a way that on-premise alternatives don’t. To accommodate a mobile workforce, on-premise systems would need to undergo a complex and expensive process. 

Disaster Recovery

Disaster recovery is possible with on-premise systems, but it’s extremely costly and could negatively impact customer experiences. Cloud systems have a built-in failover if internet capabilities or power is lost. Calls are automatically rerouted to other data centers to prevent client inconvenience.

Key Takeaways:

• Cloud-based solutions let you take advantage of lower costs, faster setup, improved scalability, and no maintenance.
• On-premise phone systems are more expensive, require a lot of maintenance, and make working remotely difficult.

Get Started With a Cloud-Based Phone System Today

Voicecom Plus is committed to bringing you scalable and affordable cloud solutions. We’re excited to help your business grow! Contact us with any remaining questions that you have about switching your phone lines to the cloud.

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Reasons to Switch to Cloud Communications

If you are considering whether or not you should switch to cloud communications, here are four reasons that may help you make your decision:

• Key-Systems Integration: One of the top reasons to switch to cloud systems is that it helps facilitate key-systems integration. When investing in cloud communications, you can rest assured that you can seamlessly integrate it with your most vital platforms. This includes software platforms such as Salesforce, Microsoft Office 365, as well as other CRM solutions. Therefore, there is no need to worry about the integration of your most essential platforms.
• Improve Customer Service: Cloud communications systems support hybrid work environments. This is a significant reason to switch to cloud communications as it allows you to improve customer service! Your employees can work remotely, so they can assist customers contacting you via voice and video, catering to your customer’s needs much easier and more efficiently. Thus, no matter where in the world your staff or your customers may be, you can rest assured that someone will be able to assist them immediately.
• Security: Investing in a cloud-based system can make your system much more secure. Cloud-based systems provide more ways to safeguard your client’s data. Your system will be protected by a state-of-the-art networking monitor that is designed to protect your clients and customers alike.
• Scalability: Lastly, switching to cloud communications makes it easier to scale your business. This is because cloud-based services allow companies to pay only for the services they need. Thus, no matter how high or low your demand may be, investing in a cloud-based system can be a quick and easy way to lower costs.

Key Takeaways:

• Making the switch to cloud communications can make a huge difference in your business’s communications system as a whole.
• Cloud-based systems support hybrid work environments, which can make it possible to improve customer service and boost security.
• Cloud-based systems can also allow businesses to scale more easily.

Ready to Make the Switch?

As you now know, switching to a cloud-based communications system can be highly beneficial. Not only can it be highly cost-effective and allow you to better protect your customers‘ data, but it can also help support key-systems integration. Contact us at Voicecom Plus today for a consultation, quote, and more information!

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In a recent survey, nearly 80% of employees said they didn’t want to return to their offices full time. A staggering 95% of respondents expressed their interest in hybrid work arrangements.

But what does it take to build a hybrid work model? And what’s the best way to stay in touch with your staff to make sure everything goes as planned? Let’s find out.

Implement a Hybrid Work Policy

Hybrid work models include a combination of onsite and remote work. Employers may offer flexible work schedules and telecommuting options, such as the possibility to work part-time at home and part-time in the office. Some also collaborate with freelancers, marketing agencies, and other third parties.

All in all, there’s no one-size-fits-all approach to hybrid work. It’s up to you to establish the rules and draft a policy that aligns with your company’s mission and business goals.

A hybrid work policy should state who is responsible for what. It must also define the day-to-day duties of hybrid employees, in-office employees, and remote staff. Be clear about the standard working hours and other aspects, such as the number of days hybrid employees will be expected to work on-site.

Draft a Communication Plan

Effective communication is the key to a productive hybrid work environment. Nearly 70% of organizations have failed to clearly communicate their vision for post-pandemic work. This led to anxiety and diminished performance among employees.

Determine how you plan to do things after implementing a hybrid work model. Be prepared to integrate digital communications into your operations and then seek ways to make this transition easier. Consider using the tools you already have in place before switching to more advanced systems.

Look for communication apps and services that don’t require extensive training.

For example, Voicecom offers the NEC office phone system and other easy-to-implement solutions that facilitate hybrid communications. This enables organizations to seamlessly transition to a hybrid work model while keeping the costs low.

Explore New Communication Strategies

Hybrid work models are meant to offer more flexibility than a traditional work environment. As an employer, you can’t expect your staff to be available around the clock. Some people prefer to work late in the evening, while others are early risers.

Given these aspects, it makes sense to use a mix of synchronous and asynchronous communication.

Slack, phone calls, and instant messaging are all examples of synchronous communication channels. These tools enable real-time collaboration, making them ideal for brainstorming sessions, complex project planning, or emergencies.

Asynchronous communication, on the other hand, doesn’t take place in real-time. Think of email, team chat apps, fax, or shared files. This mode of communication is best suited for routine tasks. 

Create a Hybrid Work Model That Works for Your Team

As you can see, there’s more than one way to implement a hybrid work model. The importance of communication cannot be overstated. Think about your employees’ needs and wants, what tools they are familiar with, and what you expect of them.

So, are you ready to take this step? At Voicecom Plus, we offer work-from-home solutions for every industry. Contact our team to discuss your needs and see how we can help!

The post Building an Effective Hybrid Communications Method appeared first on Voicecom Plus.

What Cloud VoIP Systems Can Do

Simply put, cloud VoIP turns the telephone into a computer with all the economies, tools, and flexibility a computer provides. The added efficiency and features mean you get enterprise-level capabilities in a communication system structured to your specific requirements, not too much, not too little.

The features and capabilities of a cloud internet system include, but are not limited to:

• SMS Messaging
• Document sharing
• Videoconferencing
• Teleconferencing
• Call forwarding
• Voicemail
• Voice-to-text transcription
• Smart directories

Whatever system components you choose initially, your system will also adapt to fluctuations in your business. If you experience seasonal changes or expansion, you can subtract or add features and capabilities. There will be no need to purchase and install new equipment or download data.

Advantages of Cloud VoIP

You can count on your cloud VoIP system to provide these important benefits:

Mobility

Wherever you or your employees might be, cloud VoIP ensures access to all features. Any connected device such as a smartphone, laptop, home computer, or tablet allows you to tap into all desk phone features, no matter where you are.

Reliability

When the power goes out, your cloud VoIP system keeps you in touch. Your customers can reach you, you can stay in contact with your employees and your employees can remain connected to each other.

Predictability

With cloud VoIP, your monthly costs are fixed. You don’t pay by the call, so your communication budget is easier to set accurately,

Expandability

You decide which features you need with your cloud internet phone system and when to add more. You might find a new feature that would help your business. You can add it quickly and easily without waiting for equipment or vendor response.

Security

The potential for security breaches seems to grow daily. Your Cloud VoIP system will feature the latest encryption and security protocols, meet the most stringent requirements for global cybersecurity and provide 24/7 monitoring to protect the network.

Business Continuity

VoIP systems can provide built-in disaster recovery and geo-redundant servers to help keep your business functioning through human-caused and natural disasters.

Key Takeaways:

Here are a few things to remember about VoIP systems:

• They save money and improve communication among employees and between employees and customers.
• Some features of cloud VoIP systems are SMS messaging, teleconferencing, document sharing, and more.
• Their advantages include mobility, reliability, predictability, expandability, and a high level of security.

How to Enjoy the Benefits of Cloud VoIP

To get started, call on the experts at Voicecom Plus. We’ve served New York and the tri-state area for more than 27 years and are the number-one VoIP business phone service provider, offering VoIP phone system installation and repair. Why wait any longer to take advantage of the latest internet phone service technology? Contact us today to learn more! 

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1. Plan for Downtime

Your cloud transition plan must incorporate transition time for taking your phone system offline and performing the upgrade. Your cloud migration strategy should also consider the possibility that the equipment will fail and/or the system reboot is not immediately successful.

2. Implement Training

When you transition from server to cloud, you must implement training and support services to get your team up and running with the new system as quickly as possible. You should expect additional training and support requirements as you put new upgrades and features into place.

3. Prepare for Upgrades

Your cloud migration strategy will take into consideration your immediate and future upgrades. New features and upgrades should be included as part of the package for your new phone system, but you will still need to be aware of what changes are planned. Be prepared for disruptions and unknown variables that could put your business on hold. You must be ready to make adjustments.

4. Connect from Anywhere

Your new cloud-based connection factors in and supports remote work for you and your staff. Your hosted contact center brings down your costs by 33%. While you can connect from anywhere, you also must consider your backup plan. How will you prepare for and mitigate the possibility of a catastrophic failure or disaster?

5. Consider the Costs for Upgrades

Your cloud migration strategy should end up costing less than a more traditional phone system since the contact center costs 33% less and technical support is included. You should consider all the costs associated with your transition as well as any dependencies. Even when you know that change is inevitable, it’s still important to take the time to explore every option.

6. Support Better Performance

Your primary focus is on delivering customer support, so you can empower your employees via your new phone system. It helps them perform better both now and in the future. But it also ensures that your customers get the support they need.

What’s the Next Step for Effective Unified Communications?

At Voicecom Plus, we help you make all the considerations for transitioning to the cloud. With our background and experience, we offer dedicated support, technical know-how, and even consulting to help you transition to the cloud as efficiently as possible.

• Your cloud transition plan must incorporate transition time.
• Implement training and support services to get your team up and running.
• Take into consideration your immediate and future upgrades.
• Your new communications system supports remote work.
• Carefully consider all the costs.
• Your primary focus is on delivering customer support.

Call and set up a free consultation—find out what you should consider as you transition to the cloud-based phone system. We’ll make recommendations about what you should consider, offer training services, and facilitate premium support services.

Call VoiceCom Plus, Inc.  201-512-3900 to Schedule Your Free Consultation Today!

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Q: How does a cloud-based phone system work?

A: Phone systems that rely on the cloud for functionality tap into the power of the internet to provide voice communication capabilities. Business cloud systems are becoming that much more popular as time progresses as they provide unlimited calling, prove reliable, and have several advanced productivity features/tools.

Cloud-based phone systems function by breaking up voices into tiny digital packets that are transmitted in the form of data on the internet to the individual on the other end of the call. Such cloud systems are accessed through several different methods ranging from VoIP adapters, computers, smartphones, and fully dedicated VoIP phones. Give VoIP a try for yourself and you will agree it is efficient, clear, and reliable.

Q: How is a cloud phone system different?

A: Cloud phone systems are unique in that they are reliant on the internet for functionality and flexibility. This is an affordable setup with a litany of unique features and merits as compared to conventional phone systems. It is no longer necessary to install phone systems on-site to connect phone extensions and link them to the public phone network through PSTN or ISDN lines. Cloud-based phones rely on the internet to connect the extensions within the network.

Q: Is VoIP worth it for small businesses?

A: Absolutely. If you own or manage a small business, you owe it to yourself, your employees, and your company to consider the merits of VoIP. Switch to VoIP and you will save money and enjoy stable communication that makes it easy to interact with your clients, potential clients, business partners, and others. VoIP provides better functionality than regular phones at a comparably low price. 

Q: Best cloud-based phone system for small businesses?

A: Voicecom Plus is proud to provide the best business telephone systems. We have installed and serviced thousands of VoIP phone systems going back to the early 90s. Whether your business is comparably small or has a litany of services, you can benefit from our VoIP phone systems.

If you have any questions or concerns about your VoIP system, reach out to our team for guidance. We provide 24/7 customer support that ensures your communications needs are met. Regardless of the type or size of your business, Our engineers will provide a solution tailored to your unique company’s needs. In fact, we even provide a fully dedicated Project Manager to oversee the VoIP installation process at your office, answer your questions, address any concerns you might have, and ensure a seamless transition to this unique technology.

Key Takeaways:

• Small businesses of every type will benefit from transitioning to VoIP
• Business cloud systems are affordable and efficient
• Voicecom Plus is here to help you implement business cloud systems at your company
• If you have any questions about business phone systems, reach out to our specialists for insight

Contact Voicecom Plus Today!

Our VoIP specialists are here to implement business cloud systems at your office. Reach out to us today to learn more about this technology and have it installed at your place of business. You can contact Voicecom Plus today by dialing (201) 903-1087 or by filling out our online contact form.

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How Does the Cloud-Based Phone System Work?

Our most effective cloud-based phone system in NJ supports Voice Over Internet Protocol (VoIP), which offers greater flexibility and connectivity for communication than what you’ll see from your local phone company.

Our cloud-based solution is not only less cumbersome and more reliable than more traditional systems, but it’s more cost-effective, secure, and scalable. A cloud-based communication system supports a range of options, from chat, SMS messaging and videoconferencing to collaborative document sharing, call forwarding, and smart directories.

Benefits of Cloud-Based Phone System

With a cloud-based system, consider all the benefits of a hosted phone system for your small business and your team. Here are just a few of the key benefits:

• Better Customer Support: Quickly respond to requests by customers, and route them to the right person for the best support options.
• Systems Integration: Seamlessly connect your phone system to the software platforms that you use the most.
• Increased Mobility: Easily connect and take your cloud-based system with you wherever you go, with your tablet, smartphone, or laptop.
• Expansive Scalable: Adapt to accommodate the changing needs of your business and team both now and in the future.
• Reliable Security: Protect your data with cloud-based monitoring that’s secure and flexible.

With a cloud-based system, you can add on new features and adjust your capabilities for your ever-evolving requirements. It doesn’t take a ton of waiting or decision-making. It’s an easy, but secure, way to achieve the level of communication and networking you need.

How Voicecom Supports a Cloud-Based Phone System

At Voicecom Plus, we offer dedicated technical know-how, support, and consulting about cloud-based phone systems. We work with you to deliver exactly what you need, but we also guarantee the most reliable cloud-based system for your business, with 24/7 service. It’s the logical solution you and your team need when they need it the most, but it’s also a sophisticated option that continues to meet your needs in the future.

Key Takeaways:

• A cloud-based solution is less cumbersome and more reliable.
• Add on new features and adjust your capabilities for your ever-evolving requirements.
• It is more cost-effective, secure, and scalable.
• A cloud-based solution supports compliance requirements.
• Options include chat, SMS messaging, and conferencing to call forwarding, smart directories, etc.

Cloud-based communications support centralized and collaborative options for business networking and workflow. It’s the reliability, efficiency, and flexibility that’s now more important than ever, to empower your team. High-quality cloud-based systems are faster, more automated options for communication. Ready to get started? Contact us today for a quote and more information about the top cloud phone systems today!

Call Voicecom Plus at 201-512-3900 to Schedule Your Free Consultation Today!

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The real question is how workers have been managing for so long without effective Unified Communications. It’s become indispensable for collaboration and productivity, but it’s also become so reliable that it is changing the way offices are functioning. Here’s a quick overview of how cloud communications benefit remote workers. 

Access Information Anywhere in the World

Remote workers could be anywhere in the world, but they can still access cloud communications. With that reliable access, they can access all their applications, make calls, complete tasks, and work just like they would if they were at the office. Remote workers don’t have to worry about hardware failures, poor sound quality, or other downtime frustrations.

Secure Communications

Security is a big concern because it’s daunting to imagine how to protect your data with so many remote workers logging in. With VPN, you can protect your data via the SOC 2-audited cloud and manage how it is accessed. It’s the best, most effective, and secure way to share data and communicate with your team and customers.

Central Hub

Unified Communications represent a central hub whereby remote workers can access information for more effective collaboration and seamless workflow. You can avoid the delay and frustration of unclear directions, multiple and disjointed channels, and miscommunication. A central hub supports more clear and direct communication for optimal results for remote workers.

Reliable Communications

Unified Communications supports quality communication via instant messaging, video conferencing, chat, file sharing, etc. Remote workers can connect, collaborate, and communicate at any time from virtually anywhere, with no downtime. It’s convenient and more efficient than outmoded methods of communication.

Effective Productivity

Cloud communications allow remote workers to work smarter not harder. With quick and easy access to cloud communications, remote workers can effectively focus on projects to achieve better productivity. Instant communications support more effective decision-making, faster feedback, and a more streamlined workflow.

How Voicecom Supports Cloud Communications

At Voicecom Plus, we offer dedicated support, technical know-how, and consulting to effective cloud communications for your support remote workers. We guarantee the best and most reliable cloud-based communication services, no matter where or how you need it 24/7. Cloud communications are something that we now take for granted because it is there, and it works when you need it the most.

• Cloud communications support remote workers anywhere in the world.
• With VPN, you can protect your data via the SOC 2-audited cloud.
• Cloud communications support more effective collaboration and seamless workflow.
• It allows remote workers to effectively communicate, with no downtime.
• Cloud communications support more productive remote workers.

Modern cloud communications are the best solution for remote workers. It’s the centralized way to facilitate communication, collaborate, and get the work delivered – all while you’re on the go, 24/7. It’s the quality and reliability that remote workers need now more than ever.

Call VoiceCom Plus, Inc. At 201-512-3900 to Schedule Your Free Consultation Today!

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How does a cloud phone system work?

For those who are yet unfamiliar, a cloud phone system, or Voice over Internet Protocol (VoIP) is a growing technology that allows for the delivery of multimedia sessions and voice communications over IP networks like the internet. In particular, this includes communications such as SMS, fax, voice calls, and more, via the World Wide Web. This has become a cutting-edge solution for businesses and individuals of all kinds.

When it comes to the general functionality of these systems, they essentially swap our traditional methods of making these connections for the internet. So, using a broadband connection instead of an analog phone line, allows people to send and receive information of all kinds.

Benefits of cloud-based phone system

In terms of the advantages of using a cloud-based phone system, they are:

• Lower Costs: The free-flowing accessibility of the internet and the cloud helps to lower the cost of this service.
• Flexibility: It also makes for a more flexible phone system, since the internet is so dynamic.
• Reduce demands of in-house resources: Using VoIP helps to reduce the demands of in-house resources. This is because using VoIP makes it possible to connect with people anywhere you like. Therefore, you will be able to work remotely, or anywhere that is most convenient to you.
• Mobility: Additionally, this makes for increased mobility. You will no longer be bound to an office to speak or interact with your clients and staff.
• Remote Collaboration: This makes it possible for a variety of people and professionals to collaborate online.
• High-quality telephone support system: Using VoIP also gives you access to high-quality telephone support.

Can businesses depend on the cloud?

In short: yes! Although some may have some hang-ups about becoming dependent on the cloud, this is absolutely something businesses can depend on. In fact, there are likely many areas within your company that are already heavily dependent on the use of the cloud. Therefore, by adding VoIP services, you will simply be continuing on the more digital path that makes things more efficient and cost-effective.

Key Takeaways:

• Using VoIP is a forward-thinking method of obtaining reliable phone service for your business.
• Using VoIP makes your company more flexible as you will be communicating with customers and employees alike.
• VoIP services also make for easy remote collaborations and allow you to gain access to high-quality telephone support.

Need help with a VoIP service?

If you are considering investing in a VoIP service, we’re here to help. Simply contact our team of professionals here at Voicecom Plus, and we will be glad to discuss your business needs and create a customized package to fit your business goals. There is no need to stick with antiquated phone systems. Investing in a VoIP system can be one of the best ways to bring your company into the future. Contact us today to find out how we can serve you, while also providing you with more storage and helping you save some money in the process.

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