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Communication is the heart of excellent customer service. A cloud-based Voice over Internet Protocol system provides all the features your operation needs to keep teammates connected and clients happy. For any small or medium-sized business, cloud VoIP offers better communication at a lower cost.
What Cloud VoIP Systems Can Do
Simply put, cloud VoIP turns the telephone into a computer with all the economies, tools, and flexibility a computer provides. The added efficiency and features mean you get enterprise-level capabilities in a communication system structured to your specific requirements, not too much, not too little.
The features and capabilities of a cloud internet system include, but are not limited to:
- SMS Messaging
- Document sharing
- Videoconferencing
- Teleconferencing
- Call forwarding
- Voicemail
- Voice-to-text transcription
- Smart directories
Whatever system components you choose initially, your system will also adapt to fluctuations in your business. If you experience seasonal changes or expansion, you can subtract or add features and capabilities. There will be no need to purchase and install new equipment or download data.
Advantages of Cloud VoIP
You can count on your cloud VoIP system to provide these important benefits:
Mobility
Wherever you or your employees might be, cloud VoIP ensures access to all features. Any connected device such as a smartphone, laptop, home computer, or tablet allows you to tap into all desk phone features, no matter where you are.
Reliability
When the power goes out, your cloud VoIP system keeps you in touch. Your customers can reach you, you can stay in contact with your employees and your employees can remain connected to each other.
Predictability
With cloud VoIP, your monthly costs are fixed. You don’t pay by the call, so your communication budget is easier to set accurately,
Expandability
You decide which features you need with your cloud internet phone system and when to add more. You might find a new feature that would help your business. You can add it quickly and easily without waiting for equipment or vendor response.
Security
The potential for security breaches seems to grow daily. Your Cloud VoIP system will feature the latest encryption and security protocols, meet the most stringent requirements for global cybersecurity and provide 24/7 monitoring to protect the network.
Business Continuity
VoIP systems can provide built-in disaster recovery and geo-redundant servers to help keep your business functioning through human-caused and natural disasters.
Key Takeaways:
Here are a few things to remember about VoIP systems:
- They save money and improve communication among employees and between employees and customers.
- Some features of cloud VoIP systems are SMS messaging, teleconferencing, document sharing, and more.
- Their advantages include mobility, reliability, predictability, expandability, and a high level of security.
How to Enjoy the Benefits of Cloud VoIP
To get started, call on the experts at Voicecom Plus. We’ve served New York and the tri-state area for more than 27 years and are the number-one VoIP business phone service provider, offering VoIP phone system installation and repair. Why wait any longer to take advantage of the latest internet phone service technology? Contact us today to learn more!
