Cloud or Hosted Solutions
Your business needs reliable, flexible, and scalable phone solutions that provide affordable and practical communications options. Hosted or cloud business phone system solutions are easy to learn and use, and are packed with features that outdated, legacy systems cannot match. Whether you need 5 phones or 100’s, our NY/NJ cloud-based phone system adapts and adjusts to your needs, helping you focus on your business.
How It Works
Top cloud phone systems provide your business with a hosting solution called Voice over Internet Protocol (VoIP). These systems use an internet connection to make and receive calls, rather than using a local phone company.
VoIP systems include a wide range of features for your business without the need for costly and cumbersome on-site equipment. Instead, the infrastructure is hosted in offsite data centers that are managed, maintained, upgraded, and protected 24/7.
Systems can include a full range of unified communications systems, including:
- SMS messaging
- Chat
- Document sharing
- Teleconferencing
- Videoconferencing
- Call forwarding
- Contact center
- Automated features such as call forwarding, voicemail, and voice to text transcription
- Smart directories
Benefits of Cloud Solutions for Business Phone Systems
When you’re looking for the best business phone cloud solution, consider the benefits of using a hosted phone system option:
Better Customer Experience
With a cloud-based solution, customers can easily find employees, be forwarded to a live attendant, access employee or department directories, leave messages and connect. Phone systems can work with your customer relations, sales, marketing, and service teams to ensure timely reminders are sent, communications are coordinated, and customer needs to be attended to quickly.
Integration with Key-Systems
Your business can integrate your phone system with other important software platforms, such as Salesforce, Microsoft Office 365, and CRM solutions to ensure seamless communication and coordination. Connections and interfaces are easy to create and do not require complex coding or large amounts of staff time.
Scalability
With a cloud solution, you only pay for what you need. As your business expands or contracts due to acquisitions, new hires, or seasonal changes, your phone solution can adapt quickly. There’s no need to wait for your IT department to buy and install equipment such as phone lines or to download data.
Mobility
Business today is increasingly mobile. Cloud-based phone systems allow access to phone features no matter where your employees are located. You will never miss a call, whether you are in the office, on the road, or at home. Desk phone features are accessible on any connected device, such as a smartphone, tablet, laptop, or home computer. With an internet connection, you can access the phone features from anywhere.
Reliability
Stormy weather and power outages will not affect your phone system when you use a cloud solution. Customers calling your office, and employees contacting each other, will be able to complete their tasks with a phone system that stays operational.
Predictability
With internet phone systems, you’re no longer paying for each call. Instead, you will have fixed monthly costs that allow you to budget for communications expenses more accurately.
Feature Add-Ons
As more features become available, or you decide you want to add more capabilities, your cloud solution makes it easy. Add these capabilities quickly without the need to wait for new equipment or vendor actions.
Security
You need to keep your business and customer data protected. With cloud solutions, your telephone is protected by state-of-the-art networking monitoring and physical protection to keep information secure and cybercriminals at bay.
Key Takeaways:
- Cloud business phone systems use VoIP technology to connect, send and receive calls via the internet.
- VoIP phone systems offer an array of features, from call forwarding to teleconferencing to call center management.
- Cloud phone systems offer more features, flexibility, scalability, security, predictable pricing, and reliability compared to traditional PBX business phone solutions.
Learn More
Voicecom Plus specializes in VoIP cloud solutions, paging systems, and other business phone solutions. With over 25 years of dedicated experience installing business telephone systems in NJ & NY, we at Voicecom Plus, Inc. are confident that our Cloud Telephone Systems provide high quality, reliable modern features with enterprise capabilities. Want to learn more? Contact us today.