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UCaaS is unified communications as a service, with a blend of messaging and internet-based phone systems. This resilient enterprise communication platform allows you and your team to work efficiently no matter where you are. UCaaS offers the tools you need to address your company’s challenges, so you can be more productive and mobile.
Cloud telephony is a type of UCaaS with voice communication services via a 3rd-party host, so you may not need an enterprise system. If you are looking for high-quality customers via phone, email, chat, social media service, online reviews and ratings, reliability, features, scalability, and security UCaaS is the way to go.
How does UCaaS work?
Unified communications as a service allows you to streamline your communication systems while providing chat, real-time video conferencing, SMS, and contact center capabilities. Your UCaaS providers offer backend configuration, security, and telephony functions. It also supports collaboration for simultaneous editing, shared calendars, to-do lists, file storage, and more.
As a cloud-based solution, UCaaS streamlines external and internal communication strategies, so SMS, real-time videoconferencing, and the contact center capabilities are all in real-time. Thus, it can support all kinds of communication as well as solve problems faster, with reduced costs.
UCaaS vs. VOIP
UCaaS also uses voice as one of its components, but it is more robust, with other channels. The most obvious comparison is that VoIP is a voice service provider for outbound and inbound calls, while UCaaS features a multi-channel platform, which includes video conferencing, texting, screen sharing, and chatting. VoIP costs less than UCaaS, which is a factor in its popularity.
VoIP is demanding on your network, so there is latency, packet loss, and network jitter. Voice becomes a new kind of data, which makes everything more complicated. Compared with VoIP, UCaaS offers better oversight for face-to-face video calls, shared screens, one-to-many video conferences, etc. While the UCaaS may seem complex, it’s designed to be integrated and simple.
Unified Communications & Conferencing
UCaaS makes better connections to increase your performance and improve your user experience. As a conceptual framework, it integrates video calling and conferencing, instant messaging (IM), email, telephony, etc. With the increased integration options, we also offer high-grade encryption for cutting-edge security, customizable user interfaces, and better consolidation solutions.
This combination is even more important now, with remote work. UCaaS better supports group project management and deep collaboration in a way that delivers optimal communications solutions for everything from casual interactions to time-sensitive situations. That flexibility and scalability are particularly important with video meetings and other dynamic digital screen-sharing scenarios.
Key Takeaways
UCaaS offers advanced solutions that are flexible enough to keep pace with changes. Our solutions at Voicecom support productivity, agility, and growth to ensure your competitive advantage in your industry. Since UCaaS is not a one-size-fits-all solution, we work with you to determine which features will work best for your business.
UCaaS transforms the way you operate, allowing you to immediately realize the benefits. We deliver the UCaaS you need, with robust call recording, hassle-free conferencing, reliable service, and much more. See why 100,000 businesses hire us for business communications both now and in the future. Here’s why Voicecom is the best solution:
- Voicecom allows you to effectively work no matter where you are, in the office or remote.
- UCaaS streamlines your communication systems.
- VoIP is a voice service provider for outbound and inbound calls, while UCaaS features a multi-channel platform.
Call Voicecom Plus, Inc. 201-512-3900 to Schedule Your Free Consultation Today!