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Modern business telephone systems usually use a VoIP, or Voice over Internet Protocol-based system. These systems take advantage of the internet to provide a broad range of integrated communication systems. How do they work? Such business phone systems use an internet connection to make phone calls rather than a local phone company.
This sounds simple enough, but VoIP systems have changed how we communicate and allow for many office phone system features that were unavailable with legacy phone systems. Below we detail how modern phone systems operate, what some of the benefits are, and how you can use them to streamline your business and lower costs.
How Does A VoIP Business Phone System Work
A VoIP system is a cloud-based, hosted system, meaning there is built-in data recovery. A VoIP system can include SMS, chatting, document sharing, and other features. It is extremely secure and allows for advanced encryption and security measures. A VoIP or IP phone system is the basis of unified communications.
VoIP is installed using software through a business’s existing internet connection. A VoIP system can create call centers and offer efficiencies by tying into employees’ desktop computers and integrating communications. The system allows for a centralized communication system and call center, allowing communications to be tracked, customer calls to be answered, and employees’ needs met. Ultimately, a VoIP business phone system allows for automation and the elimination of redundancies while boosting communication options for your employees.
Benefits of Unified Communications
The modern business world is a fast-paced, technology-dependent place. Employees and customers always have a device nearby — phone, laptop, tablet, desktop, wearables. We are always online and always available through communications. Having a communication system that integrates these various devices is essential for efficient communication. How to use an office telephone system to meet your business’s specific needs is a question a VoIP system can help to answer.
The best VoIP phone systems offer unified communication. For example, Voicecom Plus offers a unified communication that integrates voice, instant messaging, web and video conferencing, mobility, speech recognition, call control, email, and audio. By integrating these various communication forms, the system provides automation and efficiency opportunities by eliminating redundancies and improving workflow. Some business phone system benefits include:
- Conferencing/Instant Messaging – This includes chat, team chat, video conference
- Smart Directories/ Contact Center – A unified communication system can allow employees to check peers’ schedules and sync up schedules for meetings.
- Softphone – Make or receive calls via your favorite application on your computer—greater flexibility for the conference and video calls.
- User Mobility – Communication is seamless across all main devices, with application sharing and unified messaging.
Key Takeaways
- The modern business phone system works using the Internet to provide a wide range of integrated communication options.
- The VoIP phone system is cloud-based, providing data backup and various security benefits.
- The modern business phone system offers unified communications options, making sense for our fast-paced, device-driven world.
Entrust Your Phone System with Voicecom Plus
If you are looking for the best VoIP business phone systems, Voicecom Plus is a great place to start. VoIP can deliver terrific customer service while providing expanded service options. For businesses who need a reliable, responsive system to handle communications, VoIP service is an affordable choice that can ensure no important call is missed. Contact us to get started today!
